An Alif Group company
Product
Voice Sentiment Analysis Software
Hear what your customers feel
Voice sentiment analysis uses advanced algorithms to understand the emotional tone in spoken language. Machine learning and NLP identify emotions such as happiness, sadness, anger or neutrality from tone, pitch, rhythm and intensity.
Machine learningNLPReal-time
- Product
- Voice Sentiment Analysis
- Provider
- Alif Technologies, Dubai (Alif Group)
- Available in
- Worldwide: UAE, UK, Canada, US, Malaysia, Indonesia and more
- Delivery
- Cloud or on-premises, customised to your process
Voice Sentiment Analysis features
01
Emotion detection
Classify calls by sentiment.
02
Call scoring
Rank calls for supervisor review.
03
Trends
Sentiment by agent, product and time.
04
Alerts
Flag at-risk customers early.
05
Integration
Connect to contact centre and CRM.
06
Multilingual
Arabic and English calls.
Built for
Contact centresBanksTelecomsHealthcareMental health support
Voice Sentiment Analysis: frequently asked questions
Does it work in real time?
It can score live calls or batches of recordings.
